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Within the given number of days from date of purchase:

  • VIP members: 30 days
  • Non-VIP members: 7 days

With original purchase receipt.

Items must be returned in the original manufacturer's packaging, so we recommend you to keep your packaging after purchase.

Opened merchandise with manufacturing defect will be exchanged same as the original purchase.

Exchange per item is accepted once only.

Refund will based on the original method of payment.

Gift certificates and any promotional coupons are not refundable and non-exchangeable.

No refund/exchange will be given on discounted/clearance merchandise.

If an item is returned to us in an unsuitable condition, or is incomplete or after the 7-day period for Non-VIP members and the 30-day period of VIP members, we will not be able to offer a refund.



Books must be returned unused, unopened and unmarked.

CDs, DVDs, Blu-ray discs, audiotapes, videotapes and video games must be returned unopened. If the item is defective, it can be returned within 7 days for Non-VIP members and 30 days for VIP members with a receipt and the original packaging. Defective items may be exchanged for the same title.



Perishable items cannot be returned by mail or to a Chance For Kids store. If you receive a damaged or defective perishable item, please contact our customer care with the following information:

  • Order number for the item
  • Date of purchase or arrival
  • Condition of item at time of purchase or arrival
  • Detailed explanation of the issue
  • Whether you want a refund or replacement