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We offer free delivery for purchases over HKD$500.

 

There are certain items that cannot be shipped internationally and have to be shipped at a local address only. 


For select items, we offer an Estimated Delivery Date during the checkout.  Estimated Delivery Date is based on a number of factors such as size, item availability, processing time in our warehouses, shipping service level selected and geographic location. Normally, the estimated delivery time will be 3-16 days.  Please note that Estimated Delivery Dates are estimates only, and are not guaranteed.


As soon as your order is dispatched from our warehouse, you will receive an email and tracking number from us to confirm that your package is on its way. If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.


To follow your order, please use the tracking ID sent to you in your confirmation email. Upon delivery of the product, before signing for the delivery, you agree to inspect the product for any faults, defects or damage. As a precaution, please keep the receipt of the delivered product.


If there is no tracking information, your item has a defect or is missing from your order, or you cannot locate the package and it is not being returned as undeliverable, please feel free to contact our customer service specialist for assistance at info@chanceforkids.com or 2328 3122.